Trade-Ins

Mail-In Trade-In Policy

How it Works:

  1. Send Your Items: Carefully package your items to prevent damage during shipping. Include a note with your full name, contact information (be sure to include your e-mail address), and a detailed list of the items you're sending.
  2. Ship Your Package: Send your package to our address using a reliable shipping method with tracking and insurance. This ensures your items arrive safely.
  3. Evaluation Process: Once we receive your package, our team will email you a confirmation of receipt, then test and inspect each item to confirm its condition. This process typically takes 3-5 business days.
  4. Receive an Offer: After the evaluation, we'll send you a detailed offer for your items. You can choose to accept or decline the offer.
  5. Payment or Return: If you accept the offer, we'll process your payment via PayPal. If you decline, we'll return your items to you.

Important Information:

  • Shipping Costs: You are responsible for the shipping costs to send your items to us. We recommend using a shipping method with tracking and insurance.
  • Item Condition: Items must be in good working order and complete with all necessary parts (e.g., controllers, power cords, manuals). We reserve the right to adjust the offer if the items do not meet the described condition.
  • Response Timeframe: You have three weeks from the date of our first contact to decide on our offer. If we don't hear back from you within this period, we will withdraw our offer, and your items will be considered abandoned.
  • Return Policy: If you decline our offer, we will return your items to you. You will be responsible for half of the return shipping cost.
  • Accepted Items: We accept nearly all video games, consoles, and accessories from all generations. However, due to reliability issues, we do not accept original PS3 or Xbox 360 consoles. Consoles must come with one first-party working controller, power cord, and video cord. Scratched games are not accepted and will be returned at no extra cost.

Mailing Address:

Fourth Emerald Games

CO: Mail-In Trades

P.O. Box 47022

Seattle, WA 98146

For any questions, please email us at store@fourthemeraldgames@gmail.com